Tool 1
Notification Decision Tree and Clock Card
Decide what is reportable and when the 24-hour clock starts, on a page your whole team can use.
Take home tool kits included
Incidents, Restrictive Practices & Investigations in Disability Care Workshop
Notify on time. Authorise correctly. Investigate defensibly. A hands-on workshop with take-home toolkits for registered NDIS providers.
Two days, in person · 9:00am–4:45pm · Registration and coffee from 8:30am
Five city editions · February–March 2027
- Perth
- 22–23 February 2027
- Adelaide
- 25–26 February 2027
- Brisbane
- 2–3 March 2027
- Sydney
- 9–10 March 2027
- Melbourne
- 16–17 March 2027
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Days practical in-person learning
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Take-home tool kits
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Expert facilitator
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Cities
Notify. Authorise. Investigate. Defend.
Event Overview
Late notification now has a price. In 2026 the Federal Court ordered a Tasmanian NDIS provider to pay a $1.1 million penalty plus $200,000 in costs. $350,000 of the penalty related to 474 reportable incidents notified late. The judgment also considered the reasonable steps expected of key personnel.
Since 9 April 2026 the Commission can require documents on shorter timeframes where there is a risk of serious harm, and whistleblower identity is protected by a civil penalty. Further changes to whistleblower protections commence on 1 July 2027.
This two-day workshop is for the people who notify incidents, authorise restrictive practices and run investigations. Day One covers Notify and Authorise. Day Two covers Investigate and Defend. Bring your own de-identified records, or use our practice datasets, and build ten take-home tools as you go. You will leave with a measured late-notification rate, a reconciled restrictive practice register, a tested investigation process and a 90-day plan your board can track.
Masterclass / Workshop Leader
Chris Coombs
Principal Consultant, Chris Coombs Consulting
NDIS lead auditor with over 1,000 disability audits and more than 35 years as a senior manager in the health system.
Read full bioWorking tools, not just notes
Take-home toolkits
Every delegate leaves with ten working tools, built from your own records. Delivered as editable Word and Excel files, plus a printed workbook.
Tool 2
Timeliness Audit
Measure awareness-to-notification time across your last 20 incidents and see where the delay sits.
Tool 3
Five-Day Report Checklist
Check that each 5-day report is complete, factual and consistent with the original notification.
Tool 4
Restrictive Practice Register and Authorisation Audit
Reconcile your register against the plan, state authorisation, consent, sub-type and monthly report.
Tool 5
Unauthorised Use Response Protocol
The first 72 hours: who does what, and what is reported and when.
Tool 6
Investigation Plan Template
Scope allegations, set interim measures and manage parallel processes with police, the Commission, screening and HR.
Tool 7
Interview Guide and Evidence Log
Structure interviews, including with people with communication support needs, and log evidence as you go.
Tool 8
Report Template and Information Request Protocol
Write findings for a regulator, and know who holds each record and how fast you can retrieve it.
Tool 9
Whistleblower and Anti-Detriment Gap Check
Test your policy and process against the confidentiality duty now and the changes from 1 July 2027.
Tool 10
Board Dashboard, System Self-Score and 90-Day Plan
Six quarterly board measures, your before-and-after self-score, and three owned actions.
Tools are practical templates and are not legal advice.
What past attendees of Chris's disability workshops said
“The best workshop I have ever been to in my 20 year career! Chris was fantastic and is a highly knowledgable person, with practical teaching ideas and skills!”
“Chris facilitated a high-energy, engaging experience with valuable frameworks, tools & resources, creating a great dynamic for fruitful discussion and with many actionable takeaways. 2 days very well spent.”
“It reinforced what we are doing and we realised we are missing a step with our governance. It also provided a lot of useful tools that we were not aware of and will be implementing.”
“Chris is a very knowledgeable presenter, she presented the content well with scenarios relevant to the daily activities provided in Aged and Disability Care. The workbook provided assisted in working through the body of information provided and will be a valuable resource in going forward to implementing and improving the Risk and Quality Systems in your organisation.”
“Amazing wealth of knowledge on the topic and anything quality and provided so much practical advice that can be implemented across many areas.”
“Chris is an amazing presenter and is extremely passionate and engaging. This was the 2nd event I have attended where she has been presenting. She is a world of knowledge and is extremely generous in providing all the relevant resources and much more!”
Five cities · February–March 2027
Venue Information
Venue details to be added later.
Perth, WA
22–23 February 2027
Adelaide, SA
25–26 February 2027
Brisbane, QLD
2–3 March 2027
Sydney, NSW
9–10 March 2027
Melbourne, VIC
16–17 March 2027